POLICY OVERVIEW · US WATCHES
Warranty & Quality Assurance
Clear coverage, transparent QC, and long-term maintenance support. We explain limits upfront and avoid exaggerated promises.
QC approval before shipping Real photos & video when feasible
What you get
High-clarity policies designed for fast reading and easy decisions.
1-Year Free Warranty
- Non-human mechanical faults are covered.
- Repair or same-model replacement applies.
- Same-model replacement is limited to once.
QC Transparency
- Independent real photos for each item.
- No AI renders or reused QC content.
- Ship only after your QC confirmation.
Lifetime Maintenance
- Movement cleaning, oiling, and regulation.
- Long-term support with reasonable pricing.
- Practical service, not exaggerated claims.
Warranty coverage
Coverage applies to non-human functional issues under normal use.
Covered
- Mechanical faults not caused by human damage.
- Movement issues like abnormal timekeeping or stoppage.
- Non-human functional failures.
Not covered
- Dropping, impact, or collision.
- Water damage caused by non-recommended use.
- Any human-caused damage factors.
Warranty period
We provide a one-year free warranty for non-human faults.
Duration
1 year
Service
Repair or same-model replacement
Replacement
Same-model replacement once
After one year
- Lifetime maintenance is available.
- Includes cleaning, regulation, and oiling.
- Long-term support with reasonable pricing.
QC & pre-shipment checks
Your QC media matches the item that will be shipped.
1Initial inspection after arrival.
2Appearance and accessories re-check.
3Core performance and function tests.
4QC photos or video are provided.
5Shipping starts after your QC approval.
Limitations & risk disclosure
Water resistance
- Non-diving models are not recommended for heavy water exposure.
- Avoid shower, swimming, steam, or sauna environments.
- Avoid water contact while adjusting or winding.
Mechanical tolerance
- Mechanical watches have a normal accuracy tolerance.
- Wear habits and temperature may affect accuracy.
- New watches may fluctuate during break-in.
Plating & lume
- Plating may wear with friction or impact.
- Avoid long contact with chemicals or perfume.
- Lume duration is limited and may fade over time.
Shipping variability
- Customs timing may vary by policy and peak seasons.
- Flights, weather, and holidays may cause delays.
- Remote areas may require extra delivery days.
FAQ
Do you ship before I confirm QC?
No. Shipping starts only after your QC confirmation.
What QC content will I receive?
You receive real photos of the actual item. Video may be provided when needed and feasible.
What happens if QC fails?
Items with visible defects or abnormal functions are not shipped. We replace the item and provide new QC.
What services are included in lifetime maintenance?
Movement cleaning, regulation, and oiling are available with reasonable pricing.