Trust & Transparency

• Clear information. We provide factual details without exaggeration or absolute claims.
• Known limits disclosed. Differences, batch variation, and usage limits are communicated in advance.
• Traceable handling. QC records and communication logs support consistent decisions.

Version information

• Factory source and batch info are disclosed when applicable.
• Movement type and key configuration are stated on the product page.
• Upgrades and iteration changes are explained with scope and limits.

Limitations and risk disclosure

• Daily water exposure is limited unless stated otherwise.
• Mechanical tolerance and break-in variation are communicated clearly.
• Coating, lume, and batch variation can occur and is disclosed.

QC process

• Standard checks cover appearance, alignment, and core functions.
• Items with visible defects or functional issues are not shipped.

QC photos and videos

• Per-order real photos/videos are provided for confirmation.
• No rendering, synthetic images, or reused QC materials.
• Shipment proceeds only after customer QC confirmation.

• Prices are displayed in USD with clear checkout visibility.
• Exchange rates and processing fees depend on payment providers.
• Discount conditions are stated in advance and follow published rules.

• Communication focuses on facts, not pressure or urgency tactics.
• Known limits and uncertainties are clarified before confirmation.
• Key order milestones are shared: payment, QC, shipping, and exceptions.

Our responsibility

• Verified quality issues and incorrect or missing items.
• Shipping loss, seizure, or delivery failure under defined conditions.
• Non-human faults within warranty terms.

Customer responsibility

• Accurate address and contact information for delivery.
• Proper use and handling, avoiding unauthorized modifications.

• QC review right before shipment, including photos and videos when applicable.
• Return, exchange, refund, or reshipment under policy conditions.
• Appeal and review are supported once when disputes arise.

• Customer data is encrypted and access-restricted.
• Payment card details are not stored.
• Packaging avoids sensitive identifiers when possible.