Shipping & Delivery Policy

Free Shipping

• Free shipping uses postal routes by default.
• This option is slower and works as a budget choice.

Express & Special Lines

• You may choose DHL / FedEx / UPS or tax-inclusive special lines at checkout.
• Express and special lines are better for speed and stability.
• Fees follow the checkout page display.

Route Notes

• Available methods vary by destination. Checkout options apply.
• If a selected route cannot ship, we will contact you to change routes.

Express

• DHL / FedEx: 5–10 business days.
• UPS: 7–12 business days.

Tax-Inclusive Special Lines

• US line: 7–15 business days.
• EU line: 8–20 business days.

Notes

• Remote areas may add 3–7 days.
• Customs typically takes 1–3 days, and 5–7 days in peak season.
• Time may vary due to customs speed, flights, weather, holidays, and local delivery capacity.

• Payment confirmation: 0–12 hours (cross-border payments may take longer).
• In-stock: 1–2 days. Not in stock: 2–5 days. Pre-sale: 3–7 days (follow pre-sale schedule).
• Product check: 1–3 days (complex models may take longer).
• Outbound: shipped within 24 hours after inspection.
• Hot-selling models may queue; supply delays will be communicated with options.

• Tracking number is emailed within 24 hours after shipping.
• Tracking usually starts updating within 24–48 hours.
• Gaps can occur during transit or customs. This is normal.
• If there is a long period without updates, we can follow up with the carrier.
• If it shows “delivered” but not received, we can help verify delivery records.

• All international orders are tax-inclusive.
• No extra customs duties or clearance fees are required upon delivery.
• Packages enter customs automatically after arrival.
• Clearance usually completes within 1–3 business days.
• If delayed or held, we assist and share updates.
• If clearance cannot be completed due to policy reasons, choose free reship or a full refund.
• Normally no customer action is required. If needed in rare cases, support will contact you.

• No updates for 5+ days: contact support for a check.
• Exceeds estimated time: we contact the carrier and share feedback.
• Delivery failure due to address: please provide the corrected address.
• Cannot reach recipient: the carrier may re-deliver or offer pickup.
• Customs exception: if information is required, support will contact you.
• Lost package: if the carrier confirms loss, choose free reship or a full refund.

• Use English and provide a complete, accurate address (house number, street, city, ZIP code).
• PO Box is not supported.
• Provide a reachable phone number.
• Before shipping: address changes are free. After shipping: redirection will be attempted.
• If no one is available, the carrier may re-deliver or offer pickup.
• Some gated communities may require customer coordination for entry.