Policy & Information
Contact Us
This page explains how to reach us and what information helps us resolve your request faster.
How to Contact Us
Choose a channel based on message length and urgency.
Best for orders, after-sales, and long messages.
Use your order email if possible.
Good for quick confirmations and short updates.
Share photos and short videos when needed.
Live Chat
Ideal for pre-order questions and guidance.
Available most of the day.
Send a Message
For faster handling, include order ID and clear evidence when applicable.
- Order number
- Issue description
- Photos or videos (if applicable)
- Preferred contact method
Customer service email: [email protected]
Email for escalating complaints: [email protected]Form Area
Service Hours
Working hours are based on UTC+8: 08:30–17:00.
Messages outside working hours are handled in the next work period.
What We Can Help With
Responsibility & Transparency
We handle requests based on clear evidence and policy scope.
Submit request
Share order ID and a concise description.
Provide evidence
Photos, videos, and unboxing video when required.
Review & decision
We verify with order and logistics records.
Resolution
Result is confirmed via email or your contact channel.
Need common answers?
Read FAQs and policy details in one place.
