Satisfaction Guarantee Policy
This page outlines how satisfaction is ensured through defined after-sales options. It covers return, exchange, refund, and reshipment rules.
Policy Details
- Return and exchange options within defined timeframes.
- Refund and reshipment handling for verified cases.
- Shipping responsibility rules based on case type.
Coverage depends on timelines, product condition, and responsibility review.
- Request within 14 days of delivery.
- Item must be unused and resalable.
- Keep packaging, protective film, tags, manuals, and accessories when possible.
- Non-human functional failure during normal use.
- Wrong model, color, or configuration sent.
- Missing standard accessories.
- Transport damage.
Cases involving self-disassembly, water damage, drops, or impact are excluded from this category.
- Full refund for verified cases, via original payment route.
- Free reshipment for eligible cases.
- Exchange for the same or equal-value item, based on review.
Refund processing time may depend on the payment platform’s standard handling time.
- Clear photos of the item, issue details, and outer packaging.
- Video showing the issue or usage status when needed.
- Full unboxing video for missing items or empty package cases.
If materials are not complete, you can still contact support first.
- Our responsibility: we cover reasonable round-trip shipping for the case.
- Customer preference return: customer covers return shipping.
- Outbound shipping is not refunded for preference-based returns.
For inspection standards and eligibility details, please refer to: Return Eligibility & Inspection Policy .
How a request is handled
Submit your request
Provide order info and a short issue description.
Verification & review
We review photos, videos, and logistics records when needed.
Solution confirmation
Refund, reshipment, exchange, or return steps are confirmed and executed.