Return Eligibility & Inspection Policy
This page explains return eligibility, inspection standards, and handling steps for orders shipped to the United States.
Return Eligibility Overview
Two time windows apply. Requirements differ.
14-Day No-Reason Return
- Request within 14 days of delivery
- Item must be unused and resellable
- Keep packaging, films, tags, manuals, and accessories
- Customer pays return shipping costs
45-Day Conditional Return
Return accepted if any condition applies:
- Non-human functional defect under normal use
- Wrong model, color, or configuration shipped
- Missing standard accessories
- Transit damage
Inspection Standards
All returned items undergo thorough warehouse inspection
Functional Condition
Comprehensive testing of all mechanical and electronic functions
External Appearance
Visual inspection for scratches, dents, and wear marks
Completeness Check
Verification of all accessories, packaging, and documentation
Proof Requirements
Provide evidence to help verification and speed up handling
Required Evidence
- Clear photos showing full item and issue details
- Videos demonstrating the problem and usage state
- Outer package photos for transit damage claims
- Full unboxing video for missing items
Need Assistance?
Contact our support team for guidance on what evidence to provide.
Contact Support →Shipping Cost Responsibility
Rules depend on the cause of return
We Cover Costs When
- Product defects discovered
- Wrong item shipped
- Missing accessories
- Transit damage occurred
No-Reason Returns
- Return shipping costs
- Original shipping fees (non-refundable)
- Any import duties paid
Return & Inspection Process
A clear, step-by-step return flow
Submit Return Request
Provide order details and reason for return through our portal
Support Review
We confirm eligibility and request additional proof if needed
Return Address & Shipping
Receive return instructions and ship the item back to us
Warehouse Inspection
Comprehensive check of function, appearance, and completeness
Refund Completion
Receive confirmation email and refund to original payment method