Order Placement & Confirmation

Payment confirmation is required before stock preparation begins.

What happens after checkout

  • Order details are received and queued for payment verification.
  • Once payment is confirmed, stock preparation begins.
  • Status updates follow the standard order flow.

Order Modification

Modifications are supported before shipment and may impact timing during QC.

What can be modified

  • Shipping address
  • Contact information
  • Strap size
  • Model / color / version
  • Payment method (before payment)
  • Recipient name or company info
  • Order notes

Timeframe & limits

  • Before shipment: changes are supported.
  • During QC: changes may delay dispatch.
  • After shipment: carrier rules apply and may fail.
  • Custom items may not be modifiable.

Order Cancellation

Cancellation rules depend on payment and fulfillment stage.

Allowed cases

  • Unpaid orders can be canceled directly.
  • Paid orders can be canceled before preparation starts.
  • QC stage: cancellation may be supported with notice of costs.
  • Delays caused by us allow cancellation with full refund.

Restricted cases

  • Custom or special-order items may not be cancelable.
  • Shipped orders follow return and refund policies.

Quality Control (QC) Confirmation

Orders ship only after QC confirmation when applicable.

QC principles

  • QC is performed before shipping.
  • Photos or videos may be provided where applicable.
  • Customers can confirm before dispatch.
  • If QC is not approved, adjustments may be arranged.

Shipment & Tracking

Tracking timelines depend on route and carrier update frequency.

Tracking updates

  • Tracking is provided after dispatch.
  • Updates may take time to appear depending on route.
  • If updates stop for an extended period, support can assist.

Split shipments

  • May occur for pre-orders or multi-warehouse orders.
  • Each parcel has a separate tracking number.
  • No extra fee for standard split shipments.

Address Responsibility

Accurate information helps avoid delivery failures and extra costs.

Key requirements

  • Provide a complete and accurate address.
  • Provide a reachable phone number.
  • Address changes are best handled before shipment.
  • Incorrect details may cause delays or return shipments.