Force Majeure & Uncontrollable Events Policy
This policy explains how events beyond reasonable control may affect processing, shipping timelines, tracking updates, and exception handling for U.S. orders.
Definition of Force Majeure
Force majeure refers to events beyond reasonable control. These events may disrupt production, logistics, or delivery.
Common examples
- Natural disasters
- Extreme weather conditions
- Epidemics or pandemics
- Government actions or regulatory changes
- Customs delays or inspections
- International transportation disruptions
- Logistics labor strikes
- Other uncontrollable disruptions
Impact on Order Processing
During force majeure events, normal processing timelines may change. This includes preparation, QC, dispatch, and transit stages.
We will provide updates when delays are identified. Processing resumes when conditions stabilize.
Impact on Shipping & Delivery
Delivery timelines are estimates, not guarantees. Uncontrollable events may extend delivery time.
Related policy
For delivery estimates, see: Estimated Delivery Time Policy .
Customs clearance and carrier handovers may pause temporarily. These delays are outside normal operational control.
Order Status & Communication
If a force majeure event occurs, orders remain valid unless stated otherwise. Tracking updates may pause temporarily.
What we do
- Review confirmed disruptions
- Share status updates when available
- Maintain transparent communication
- Support status review requests
Responsibility & Risk Allocation
Force majeure delays are not treated as quality issues. They are not considered service faults.
Verified logistics exceptions
Logistics exceptions are handled under existing rules. This includes verified loss, seizure, or clearance failure.
Where verification supports it, available remedies may include reshipment or refund. Handling depends on the confirmed case outcome.
Customer Options During Extended Delays
If delays extend due to force majeure, you can contact support for a status review. Alternative solutions may be discussed.
Important notes
- No automatic cancellation applies
- Review follows existing rules
- Solutions are based on verification
- Communication stays transparent
Policy Scope & Updates
This policy applies to orders affected by uncontrollable events. Policy updates apply prospectively, not retroactively.
Need delivery estimate details?
View Estimated Delivery Time Policy