Policy Guides Shipping & Delivery Estimated Delivery Time Policy
United States • Watch Orders

Estimated Delivery Time Policy

Estimated delivery time includes processing, transit, and customs clearance. Timelines may vary due to destination conditions and logistics capacity.

View Policy Details Delivery Exception Handling

Delivery Time Overview

Estimated delivery time is the total time from payment confirmation to final delivery. It includes processing, shipping transit, and customs clearance.

  • Processing
    Payment confirmation, stock preparation, and QC inspection.
  • Transit
    Carrier transportation time based on the selected shipping method.
  • Customs
    Clearance time at the destination country.

Order Processing Time

Processing time is counted before shipment begins. Timing may vary by stock status and QC workload.

Typical steps

  • Payment confirmation: 0–12 hours
  • Stock preparation: 1–2 days (in stock)
  • QC inspection: 1–3 days
  • Dispatch: within 24 hours after QC approval

Special cases

  • Non-in stock items: 2–5 days
  • Pre-order items: 3–7 days
  • Complex models: QC may take longer

Shipping Transit Time

Transit time depends on the chosen shipping method. Availability may vary by destination.

  • Express (DHL / FedEx)
    5–10 business days
  • Express (UPS)
    7–12 business days
  • US Tax-Inclusive Special Line
    7–15 business days

Customs Clearance Time

Customs clearance time varies by destination and season. It may pause tracking updates during the clearance stage.

  • Typical clearance
    1–3 business days
  • Peak periods
    May extend to 5–7 business days

Remote Area Delivery

Remote or less accessible areas may require additional delivery time. Final delivery depends on local carrier capacity.

  • Additional time
    3–7 days

Factors Affecting Delivery Time

Delivery estimates may vary due to operational and regional conditions. The following factors can affect timelines.

  • Customs speed
    Processing time differs by country and period.
  • Flights and capacity
    Routing and transport capacity can change.
  • Weather and holidays
    Events may cause delivery to shift forward.
  • Local delivery
    Final-mile service level varies by region.

Tracking Updates

Tracking updates depend on the carrier and route stage. Short pauses can be normal during international transit.

Tracking number

  • Sent within 24 hours after shipment
  • May take 24–48 hours to show updates

Update frequency

  • Express: daily updates
  • Special line: updates every 2–3 days
  • No update over 5 days: contact support

For delays, long periods without updates, delivery failures, or customs issues, use the exception process: Delivery Exception Handling .

Policy Notes

  • Estimated times are not guaranteed dates
    They are based on typical logistics performance.
  • Business days
    Exclude weekends and public holidays.
  • Peak seasons
    Delays of 3–10 days may occur.
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