Incorrect Address & Recipient Responsibility Policy
This policy explains responsibilities and handling rules for incorrect delivery information and recipient availability.
Scope of This Policy
This policy covers delivery issues caused by incorrect, incomplete, or unserviceable address details.
It also explains recipient obligations during delivery and post-shipment handling.
Customer Responsibility for Address Accuracy
Customers must provide complete and accurate shipping information at checkout.
Include recipient name, street address, city, state, ZIP code, and phone number.
Common Address-Related Issues
The following issues are typically considered customer-responsibility cases:
- Missing apartment, unit, or suite number.
- Incorrect ZIP code or city/state mismatch.
- Invalid or unreachable phone number.
- PO Box used where courier delivery is not supported.
- Unclear formatting that carriers cannot recognize.
Consequences of Incorrect Address Information
Incorrect or incomplete information may result in delays or delivery failure.
- Delivery delay.
- Carrier hold.
- Failed delivery attempt.
- Return to sender.
- Double-check your address before payment.
- Use a reachable local phone number.
- Include building and room details when needed.
Returned or Undeliverable Packages
If a package is returned due to address or recipient issues, re-shipment requires address verification.
Additional shipping costs may apply in customer-responsibility cases.
What happens after a return is confirmed?
- We confirm the return status and the reason from carrier records.
- You provide a corrected address and reachable phone number.
- We arrange re-shipment after verification.
Recipient Availability Responsibility
The recipient must be available to receive the package and respond to carrier contact attempts when required.
Failure to receive or claim the package may lead to delivery failure, hold, or return.
Address Changes After Shipment
Address changes are possible before shipment.
After shipment, changes depend on carrier approval and local rules and are not guaranteed.
Responsibility Boundary Clarification
- Incorrect or incomplete address or contact details.
- Recipient unavailability or non-response.
- Re-delivery costs caused by customer-side issues.
- We follow carrier rules for re-route attempts.
- We verify facts using order and tracking records.
- We provide clear next steps based on the case.
Policy Acknowledgement
By placing an order, the customer confirms the delivery information is accurate.
The customer also agrees to accept responsibility for issues caused by incorrect details.
Need the address format checklist?
Review required fields and common mistakes before placing your order.