Customer Care Warranty Terms

Warranty & After-Sales

Please carefully review our dynamic pre-shipping quality inspection, operational guidance, film removal rules, and 2-year warranty scope.

Coverage: Global Delivery
Core Policy: Film Intact Check
Warranty Period: 2 Full Years

1. Pre-Shipping Quality Control

Every watch is systematically inspected before package construction to ensure maximum functional accuracy.

  • Photo & Video Verification

    Our team will provide explicit, detailed high-resolution photos and video testing logs of your exact timepieces prior to shipping.

  • Customer Approval Mandate

    Parcels are only forwarded to logistics processing after you review and explicitly confirm the QC records with zero discrepancies.

2. Initial Inspection & Film Rules

Protect your buyer coverage by performing crucial non-destructive testing before touching the protective wrapping.

CRITICAL MANDATE: DO NOT REMOVE THE PROTECTIVE FILM YET.

Upon package arrival, systematically check basic movement attributes (time calibration, date wheel shifting, winding mechanisms) entirely while the factory plastic wrap remains unbroken.

  • The Film-Removal Bound

    Removing or breaking the protective film layer signifies structural acceptance of the aesthetic/surface condition. Once unwrapped, the item can never be submitted for standard return or refund actions (eligible for warranty track only).

3. Return & Refund Policy

Clear operational parameters governing dispatch status and transactional execution.

Strict No-Return Upon Dispatch Once the item has passed custom verification and is dispatched, we maintain a firm no-return and no-refund stance for personal preference rationale. This includes, but is not limited to: general dislike, cosmetic mismatching vs personal expectation, structural sizing issues, or wanting to swap variations.
Defect Processing If a valid fundamental functional defect is confirmed by support under intact factory-wrap parameters, the item will immediately progress into the official after-sales maintenance workflow.

4. 2-Year Limited Warranty

We provide full structural support for all timepieces for a duration of 2 years from delivery sign-off.

Covered Functional Failures Free Repair
Applies strictly to non-human internal quality anomalies under standard use:
  • Severe horological variance or complete movement stoppage.
  • Mechanical internal failure making time adjustments impossible.
  • Date wheel structural freezing or inability to cycle date configurations.
Explicit Exclusions Void / Fee-Based
Free maintenance is immediately voided and charges apply for:
  • Accidental & Physical Impact: Cracked crystals, shattered gear teeth from drops, casing denting, or heavy shocks.
  • Liquid Ingress: Submersion anomalies, crown-open moisture entry, or hot steam seal failures.
  • Unauthorized Modifications: Disassembling movement mechanics locally, third-party modding, or changing component configurations without explicit approval.

* For excluded situations, repair tasks are processed via standard evaluation, billing you for precise replacement parts and repair bench labor costs only.

5. Technical Operations & Advisory

Understanding internal architecture helps prevent accidental operational component wear.

  • Functional & Mechanical Alignment

    While the architectural dial displays and operational functions mirror genuine models seamlessly, the internal gearing setups may demand specific rotational directions or distinct crowns/pushers positioning parameters.

  • Consult Support Before Forcing Mechanisms

    If you are unfamiliar with quick-set date safety hours, wind limits, or chronograph resetting mechanics, contact support for text/video blueprints. Forcing gears during standard movement "calendar danger zones" that causes stripping will necessitate fee-based repair tracking.

6. Structural Support Workflow

How requests are processed sequentially to guarantee secure tracking and engineering remediation.

1. Case Registration Submit structural photos/videos detailing the functional defect to support agents for file review.
2. Watchmaker Routing Upon preliminary confirmation, support supplies targeted shipping coordination to our designated expert service center.
3. Analysis & Return Our horological techs disassemble and test the unit. Valid entries are repaired free and calibrated. Human faults receive cost breakdown sheets for approval before any work begins.
Disclaimer: Operational policies are executed strictly alongside physical technical logs and tracking profiles.
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