Policy Guide

Tracking Number & Logistics Updates

This page explains how tracking numbers are issued, how often updates appear, and what common logistics statuses mean. Information shown here is policy-focused and order-state dependent.

Tracking issued: 24–48h after shipment Express: daily updates Tax line: updates every 2–3 days No update > 5 days: contact support

Tracking Number Issuance

Tracking is issued after QC approval and shipment dispatch. Tracking details are usually sent within 24–48 hours after shipment.

QC Completed

Items are checked and prepared for dispatch.

Dispatched

Parcel is handed over for shipping and the label is created.

Tracking Sent

Tracking is emailed, and updates may appear within 24–48 hours.

Did not receive tracking? Check order stage and email spam folder.

View status meanings →

Tracking Update Frequency

Update frequency depends on the shipping method and stage of transit. Temporary pauses can occur during international transit and customs clearance.

Express Couriers (DHL / FedEx / UPS)

Usually daily updates. Pauses may happen during flight transfers.

Tax Lines / Special Routes

Updates typically every 2–3 days. Slower during customs stages.

No updates for 5+ days? Contact support for carrier follow-up.

Exception handling →

Common Tracking Status Explained

Below are common tracking statuses and what they usually indicate. Some steps may appear differently across carriers.

Shipment Information Received / Label Created

The tracking number exists, but the parcel may not have been scanned by the carrier yet. This is normal at the beginning of the shipment lifecycle.

In Transit

The parcel is moving between countries or transit hubs. Temporary gaps in tracking updates can occur during international transport.

Customs Clearance

The parcel is being processed by destination customs. Clearance time is often 1–3 days, and may be longer during peak periods.

Out for Delivery

The parcel has been handed over to the local courier and is expected to be delivered soon. Delivery can complete the same day or the next business day.

No Update or Delivery Delay

Delays can be influenced by transit handovers, customs processing, holidays, and peak seasons. If tracking shows no updates for more than 5 days, support can help follow up with the carrier.

5+ Days Without Updates

Contact support to request a carrier status check.

Carrier Query

We follow up with the carrier and sync the latest available progress.

Resolution

If the package is confirmed lost or abnormal, it will be handled under the applicable policy.

Lost or Seized Packages

If a package is confirmed lost, seized, or fails customs clearance, customers may choose free reshipment or a full refund.

Free reshipment Full refund No extra customer cost

Split Shipments & Multiple Tracking Numbers

Split shipments may occur when orders include pre-order items, ship from different warehouses, or when available items are dispatched first to reduce waiting time.

Separate Parcels

Each parcel has its own tracking number.

No Extra Fees

No additional shipping fees are applied for normal split shipment cases.

ETA

Arrival Difference

Support will explain possible arrival time differences between parcels.

Related reference: Shipping methods and route details are available in the policy page.

Shipping Methods & Routes Policy ↗

Policy Scope Notice: This page reflects current logistics and tracking practices. Actual delivery timelines depend on carriers and destination regulations. If order-specific communication differs, the order-level updates prevail.