Policy Guide

Proof of Delivery & Signed Package Policy

How delivery confirmation, signatures, and carrier proof are used to verify fulfillment.

Region: United States
Category: Watches
Type: Policy Explanation

Purpose

Use carrier records to confirm successful delivery.

Signature

Applied based on route stability, value, and destination.

Verification

Delivery status, GPS scan, and signature may be reviewed.

What Is Proof of Delivery (POD)

Proof of Delivery refers to carrier-provided records confirming delivery.

Records may include timestamp, location scan, and signature data.

Signed Package Requirement

Some shipments require signature confirmation at delivery.

Signature service helps reduce delivery disputes and loss risk.

Note
Signature may be applied based on destination, value, and route stability.

Accepted Forms of Delivery Proof

  • Carrier status marked “Delivered”.
  • Signature confirmation, when applicable.
  • GPS or location scan at delivery point.
  • Carrier delivery timestamp and route record.

Proof relies on carrier records and standard tracking updates.

If Tracking Shows “Delivered” but Package Is Missing

1
Contact support promptly after noticing the issue.
2
We request official delivery proof from the carrier.
3
Signature or GPS records may be reviewed.
4
A resolution is provided based on carrier verification.

Customer Responsibility at Delivery

  • Provide a complete and accurate delivery address.
  • Ensure someone can receive or sign, when required.
  • Check delivery status promptly after arrival.
Why this matters

Incomplete addresses or missed delivery can affect verification outcomes.

Policy Scope and Limitations

  • Proof is limited to carrier-provided records.
  • We do not alter or create delivery data.
  • Determinations rely on carrier confirmation.
Logistics Policy
Structured for clarity across desktop and mobile.
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