Customer Information Requirements
Provide complete and accurate details when placing an order. This helps prevent delivery delays, returns, and clearance issues.
What You Need to Provide
Black / White + Brown AccentAddress Requirements
Use a locally recognized language and standard address format. Include all essential fields to ensure successful delivery.
- Include house number, street, city, state/province, and ZIP/postal code.
- PO Box addresses are not supported.
- Recipient name should match the doorplate or identification.
- For company or apartment addresses, add unit, floor, room, or department info.
- Provide a valid email for order and tracking notifications.
Contact Information
Provide a reachable local phone number. This helps carriers contact you during delivery.
- Phone number must follow local format.
- Use a number that can be answered during delivery hours.
- Keep email active to receive shipping updates.
Common Mistakes
- Incomplete address details.
- Incorrect ZIP/postal code causing delay.
- Phone number format not matching local standards.
- State/province/city fields mixed up.
- Non-English or excessive abbreviations leading to recognition issues.
Consequences of Incorrect Information
- Delivery delays.
- Package return.
- Secondary shipping costs may be required.
- Incorrect address may cause clearance issues.