Returns & Refunds Policy

You may request a return within 14 days of delivery.

The item must be unused and resale-ready.

Original packaging, films, tags, manuals, and accessories should be included.

Within 45 days of delivery, returns are accepted if any of the following apply:

• Non-human functional defects during normal use.
• Incorrect model, color, or configuration sent.
• Missing standard accessories.
• Damage caused during transportation.

• Clear photos of the item, issue details, and outer packaging.
• Short videos showing the problem or condition.
• Full unboxing video for empty or missing-item cases.

We cover all reasonable round-trip shipping costs.

Return shipping is paid by the customer.

Original outbound shipping is non-refundable.

• Within 14 days for objective issues only.
• Within 45 days for confirmed non-human defects, shipping damage, or wrong items.
• Subjective preference changes do not qualify for no-reason exchanges.

• Upgrade to a higher-priced item requires paying the difference.
• Downgrades are refunded by the price difference at approval time.

• Our responsibility cases include free exchange shipping.
• Other cases are handled by agreement with customer support.

• Verified quality issues.
• Incorrect items sent.
• DOA reported within 48 hours.
• Lost packages, clearance failure, or confirmed seizure.
• Severe transport damage affecting use.
• Duplicate or incorrect charges.
• Empty package with valid unboxing proof.

• Minor wear not affecting use.
• Incomplete non-critical accessories.
• Minor cosmetic variance.
• Light transport marks with no functional impact.

• No-reason refunds: within 14 days of delivery.
• Our-responsibility issues: within 45 days of delivery.
• DOA or empty package: report within 48 hours.
• Logistics abnormality: within 14 days from abnormal status.

• Refunds are issued to the original payment method.
• Processing starts within 24 hours after approval.
• Payment platforms may require additional time.

• Confirmed quality issues or wrong items.
• DOA or transport damage.
• Lost packages or clearance failure.
• Empty or missing-item cases with valid proof.

• DOA or empty package: report within 48 hours when possible.
• Other eligible cases: within 45 days of delivery.

• One-year free warranty for non-human mechanical failures.
• One-time replacement for the same model if unrepairable.

Lifetime maintenance services are available at reasonable cost.

• Submit a return, exchange, refund, or reshipment request.
• Customer support reviews the case and required proof.
• Receive instructions or solutions by email.
• Warehouse inspection if return is required.
• Refund, exchange, or reshipment completion notice is sent.

• Policies are applied based on evidence and order records.
• Requests submitted within stated timeframes remain valid.
• Responsibilities are clearly defined to ensure fair handling.