Warranty & Returns Policy

Once an order has passed our pre-shipping inspection and has been dispatched, we do not accept returns or refunds under any circumstances for personal or subjective reasons.

This includes, but is not limited to: personal dislike, unmet personal expectations, sizing/dimension mismatches, or style and color preference changes.

Upon receiving the package, you must thoroughly inspect basic functionalities (winding, adjusting time/date, power reserve) before altering the watch or removing any packaging.

Removing the protective plastic film defaults to absolute acceptance of the watch's condition. Once the film is removed, the product is completely ineligible for returns or refunds, and will only qualify for standard warranty repair services.

• Continuous Uncut Unboxing Video (Required): A single, continuous video recording starting from the completely sealed outer parcel (with the courier shipping label fully legible) through to the physical opening, unwrapping inspection, and initial functional test. Any cuts, edits, or pauses void the claim entirely.
• Clear High-Resolution Photos: Close-ups of the specific functional defect + full views showing all protective plastic films are 100% intact.

We cover reasonable round-trip shipping expenses only for confirmed logistics failures (customs seizure/loss) or authorized DOA claims submitted before film removal.

For non-human defects occurring after the film is removed, the customer covers the inbound shipping transit to our repair facility.

All component parts, professional labor, and outbound return shipping are covered fully by us under the 2-Year Warranty program.

A full refund or replacement will only be executed under the following circumstances:

• Verified DOA (Dead on Arrival) reported within 48 hours with uncut unboxing video.
• Confirmed parcel loss, permanent customs clearance failure, or customs seizure in transit.
• The factory model or specification completely mismatches the pre-shipping QC documentation you approved.
• Verified empty package backed by an intact weight seal and continuous unboxing proof.

• Missing non-critical accessories (e.g., a complimentary extra spring bar or adjustment tool).
• Minor exterior transport pressure marks on packaging that do not compromise watch safety.

• DOA / Empty Package: Report within 48 hours of delivery based on carrier data.
• Mismatched Specifications: Report within 48 hours of delivery (watch must remain fully filmed and completely unworn).
• Logistics Anomalies: Report within 14 days of an abnormal tracking status update.

• Approved refunds are issued back to the original payment method.
• Processing is executed within 24 hours after official approval.
• Card networks and banking platforms typically take 3–15 business days to post the credit.

A brand-new package or item replacement will be authorized exclusively for:

• Permanent transit loss or customs seizure before reaching your address.
• Verified out-of-box DOA or missing main item claims submitted within 48 hours with a mandatory uncut unboxing video.

• All watch products feature a comprehensive 2-year warranty service calculated from the date of delivery.
• Coverage is strictly limited to non-human quality issues and core movement malfunctions (e.g., timekeeping abnormalities, non-functional crown adjustments, or failed date wheels).
• Accidental damage, impacts/drops, water ingress, unauthorized disassembly, or aftermarket modifications are completely excluded from free services.

If a watch requires maintenance due to user-inflicted mechanical strain or accident, repairs can still be arranged through our regional networks. Fees will apply based strictly on the actual cost of replacement components and labor.

• Support Registration: Contact after-sales support with your order references and an operational video showing the functional fault.
• QC Archive Verification: Our team reviews your claim against our original facility pre-shipping QC multimedia records within 1–2 business days.
• Regional Partner Service: Verified manufacturing faults are authorized for processing. The timepiece is routed to one of our professional regional partner watchmakers for testing.
• Precision Repair & Return: Defective components are serviced or completely replaced under warranty, recalibrated, and safely dispatched back to you.

• To guarantee absolute accuracy, our service team performs a dedicated quality control check before dispatching. High-resolution photos and video records are provided for your confirmation before shipment.
• While specific dial indicators or displays mirror genuine reference designs, the exact calibration mechanics may vary. If you are unsure of winding or time-setting methods, consult support for an operation guide to prevent accidental striping or component strain.